FAQ

The ORBIT JAPAN website and e-mail magazine are also available in English. Please note that some content may be available only in Japanese.

We have prepared a recommended environment for viewing this site. Please check this Recommended environment page, set up the recommended environment, and enjoy browsing.

Using any content from ORBIT JAPAN members-only pages on any form of social media (SNS), blogs, printed materials, etc., or providing them to any third party is strictly prohibited.

Activity schedules in Japan will be updated on the LOONA JAPAN OFFICIAL SITE or ORBIT JAPAN OFFICIAL SITE.

This site mainly announces activity schedules in Japan. We plan to share and transmit information related to activity schedules outside Japan in cooperation with the home country office whenever possible.

Please use the link below to make a temporary registration. Please proceed according to the instructions in the email sent thereafter.

-New member registration

Please check your junk email folder. If you are using a mobile phone, you may not be able to receive emails if you have set domain specified reception settings, etc. To receive emails from @orbitjapan.jp, please set the email reception settings from the settings menu for each carrier.

There are two types of membership limits below.

■ Residents in Japan
Enrollment fee 1,100 yen + annual membership fee 5,500 yen
Total 6,600 yen (tax included)
*From next year, annual membership fee is only 5,500 yen

■ Residents outside Japan
Annual membership fee 2,500 yen
*No admission fee

We ship tangible items to members residing in Japan. Items will not be shipped to members residing outside Japan. Both types of members can view digital contents. *Tangible items shall not be sent outside Japan. Please refer to the link below for membership benefits.

We do not ship tangible items outside Japan. Please see the link below for membership benefits.

-About ORBIT JAPAN members and benefits

Since the membership fee and service content are different, it is necessary to re-enroll as Residents in Japan.

In addition, the original membership (Residents outside Japan) will be automatically withdrawn.

For further information, please read Contact FormPlease contact us.

It is not necessary to re-enroll Residents outside Japan during the membership validity period, but please note that we cannot refund the difference or deliver the shipment overseas. (We cannot respond to requests such as overseas delivery because we pay the shipping fee, delivery to a friend's house in Japan, etc.)

Also, if you complete the membership renewal procedure, the membership fee of 5,500 yen (tax included) for Residents in Japan will be deducted the following year, so please continue as a member residing outside Japan for the second year. If you wish, please register as a new member at Residents outside Japan.
* Residents in Japan accounts that have already been enrolled will be automatically withdrawn after the membership period.

Please refer to the link below for membership benefits

-About ORBIT JAPAN members and benefits

We plan to ship the Fan Club membership benefits around two months after receiving the membership fee and annual membership fee.

We cannot reissue your membership card, so please be careful not to damage or lose it.

Tangible items are only for members residing in Japan. Please note that we cannot ship membership cards or privilege goods to those who are living outside Japan.

Residents outside Japan can purchase goods sold in the Fan Club (with some exceptions).

*Product fees and additional shipping fees will be charged (whether purchased in Japan or from outside Japan). *Only available in areas where shipping is possible from Japan. *Delivery method will be EMS used by Japan Post Co., Ltd. Please check here for possible areas. *Customers cannot select the shipping company or shipping method.

The membership period is valid until the end of the month one year after the date of admission (the date on which the Company accepts your membership). However, there is a partial exception to the first year's period for those who joined before the 1st of May, 2020. Please refer to the dates below for details:

[Normal] Example of a person who joined on the XNUMXth of June, XNUMX: First Year: From the XNUMXth of June, XNUMX to the XNUMXth of June, XNUMX. Continuing year (XNUMXnd year): From the XNUMXst of July, XNUMX to the XNUMXth of June, XNUMX. Continuing year (XNUMXrd year): From the XNUMXst of July, XNUMX to the XNUMXth of June, XNUMX.

[Those who joined by the XNUMXst of May, XNUMX] Example of a person who joined during the advance registration period up to the XNUMXst of May, XNUMX: First Year: From the XNUMXth of March, XNUMX to the XNUMXth of June, XNUMX. Continuing year (XNUMXnd year): From the XNUMXst of July, XNUMX to the XNUMXth of June, XNUMX. Continuing year (XNUMXrd year): From the XNUMXst of July, XNUMX to the XNUMXth of June, XNUMX.

Please check from “MY PAGE.”

As stated in Article 5 of the Membership Agreement, one person cannot register multiple membership using the same name, a different person’s name, or a false name.

We are sorry, but you cannot change the payment method. Please request cancellation once from the Contact UsInquiry Form and go through the payment procedures again. Payment cannot be cancelled if the payment has already been completed.

Please check the payment method described in the reply email. If you have deleted the email, please prepare information such as the email address you used when you initially completed the procedures and contact us using the Inquiry form.

Your membership number will be displayed on the screen when you log in to “MY PAGE” after payment. A membership card with a membership number will be sent to members residing in Japan.

If you pay by credit card or PayPal, you can log in immediately after payment. Please note that it may take several hours to process the payment if you use a convenience store to make your payment. If you cannot log in after one day, please contact us using the Inquiry form.

One month before expiration, the ORBIT JAPAN Secretariat will contact you to inform you of payment methods. Please follow the procedure as described.

Even if the period of continuation procedure has expired, if it is within the month following the end of your membership period, you will have the right to continue your membership. However, please renew your membership as soon as possible, as membership will be withdrawn after the end of the following month. Please also note that the membership period will not be extended based on the date of renewal.

You can change your residential address, first name (Japanese syllabaries), email address, and telephone number. Other information (date of birth, surname) cannot be changed in principle. In case of changes due to reasonable circumstances, we will perform the change procedure based on confirmation of identification documents, etc.

Even if you make a mistake when entering the registration form, we may ask you to submit identification documents, etc., so please be careful when entering your information.

Please log in and edit your membership information on “MY PAGE” when changing your residential address, email address, or telephone number. For other information, please contact ORBIT Japan using the ORBIT JAPAN Inquiry form.

We can change them if you contact us within three days after registration and if we can confirm your identification. However, we may not be able to make changes even within three business days if irregularities are suspected. You may be required to submit your identification documents, etc., if three days have passed after registration. Please therefore be careful when entering your registration information.

Please enter your registered email address and password using this link and log in.

Please use this Inquiry form to contact us. We will inform you of how to log in again after the Secretariat confirms your identification. Please note that it may take some time to reply.

Please reissue your password using this link.

Please log in and check your membership number shown on “MY PAGE.”

Please double-check that the registered email address and password that you input were correct. If the problem cannot be resolved, please contact us using the Inquiry form.

Only the person who initially made the registration can use the account. Lending, borrowing, or transferring accounts is prohibited as described in the Membership Agreement.

(1) Please check on “MY PAGE email settings” whether the email setting is correctly set as [Receive].

(XNUMX) If the setting is correctly set as [Receive], please check your junk email folder once again. If you are using a mobile phone, you may not be able to receive emails if you have set up domain-specified reception settings. To receive emails from @orbitjapan.jp, please set the email reception settings from the settings menu for each carrier.

(3) Email newsletters or email magazines may be excluded from the email newsletter transmission system if your email address falls under one of the following examples. Please check your registered email address once again and change your email address if one of the following applies.

Imperfect address (When you are using an email address that does not meet RFC rules)
Example: “.” cannot be used consecutively like “..” and it cannot be used immediately before the @ symbol. In addition, there are restrictions where you cannot register an email address that has three consecutive symbols such as “._.” because it may not reach the other party if the carrier or domain is different. Moreover, an error may occur if the @ symbol is registered in full-width kana (or using a double-byte character). Please be careful when you register your email.
Keyword / Domain(When you are using spam or unsolicited email keywords, or email addresses containing suspicious domains or many consecutive characters or symbols)
Examples: "@creditcard.com", "@spam.com" or "jaaaapan@" etc.

Please change the mail settings to [Do not receive] status using the email settings in MY PAGE. If you still receive emails after changing the status, please contact us using the Inquiry form.

Please contact us using the Inquiry form.

If you have changed your [Favorite Member] just before receiving your birthday email on the day of your birthday, you may receive the message from your previous [Favorite Member] that you set up because the delivery setting was already made based on the member you initially chose. Be sure to set your [Favorite member] from whom you want to receive your birthday email at least two days before your birthday. If the above does not apply, please contact us using the Inquiry form.

All tangible membership benefit items are only for members who reside in Japan.

"At the time of enrollment"Membership card and membership benefit items
*[Early Believe in Card] For those who registered during the advance registration period
*We plan to ship items around two months after registering your membership.
*We plan to ship items for advance-registration members from the 20th of July (Monday) onwards.

<irregular items=""></irregular>"Irregular items"Newsletters
*The contents of shipments may change without advance notice.
*The items shipped are those planned for 2020.

Please send your fan letter to the address below.

〒102-0074
1-5-6 Kudanminami, Chiyoda-ku, Tokyo 5F, Resona Kudan Building
Peace Voice Entertainment Inc.
"LOONA OFFICIAL FANCLUB ORBIT JAPAN Fan Letter Section"
To the member's name

Notes
*Please be sure to write the member's name on the mailing address side.
*Please refrain from sending gifts other than letters. It is strictly prohibited to send cash, gift certificates, fresh items, or living creatures.
*Please note that any item that is once sent cannot be returned.
*We will not be able to receive an item if it is sent with insufficient postage or cash on delivery. We appreciate your understanding and cooperation.
*We cannot accept any item that the Secretariat judges dangerous. In addition, we cannot provide individual answers regarding reasons why it was not possible to receive an item.
In addition, we cannot provide individual answers regarding the reasons why we cannot receive the items.

Please confirm the following, and if you agree, please fill in your [Name] [Member number] and [Reason for withdrawal] using the Inquiry form. When the membership expires, you will be automatically withdrawn.

[Notes regarding withdrawal]
*Please note that the membership fee and annual fee, once paid, cannot be refunded.
*Please note that you cannot cancel after withdrawal procedures have been completed. Once you withdraw your membership, your membership number will become invalid and you will no longer be able to log in to the ORBIT JAPAN site.
*Depending on the timing of withdrawal, shipped items may arrive even after your withdrawal.
*An admission fee and an annual fee shall be required if you want to become a member again after completing the withdrawal procedure.

Please note that no refund will be possible once the payment procedure is complete, as described in the Membership Agreement. Please be sure to check the Membership Agreement before becoming a member.

You cannot cancel the withdrawal for any reason once the withdrawal process is completed by the Secretariat. Please be careful when applying for withdrawal.

This from the inquiry form Please contact us.